Describe the delivery
Name the file or access type, delivery timing, download limits and any account or software requirement. If fulfilment is manual, say that plainly and provide a support route.
Make support findable
Give the customer a way to report a missing or corrupted file, compatibility issue or duplicate charge. Keep the contact route consistent across the product page, receipt and policy page.
- State the information the customer should include.
- Avoid promising an instant response unless it is resourced.
- Keep the final legal wording owner-approved.
Publish only approved terms
Refund and consumer-remedy wording depends on the selling country, platform and product. Treat the current policy pages as approval-gated until they have been reviewed.